1. Definitions
1.1 Company
Revo Kitchens, a trading name of Revo Kitchens Ltd, M2B The Matrix, Hornbeam Park Ave, Harrogate HG2 8AD
1.2 Customer
The person placing the order for goods.
1.3 Goods
All kitchen units, appliances, worktops and related items supplied.
2. Design Services
2.1 Use of Plans
All designs remain the intellectual property of Revo Kitchens until paid for in full. No plans are given out prior to ordering or receipt of a deposit.
2.2 Design Fee
Kitchen plans may be released prior to ordering upon payment of a design release fee of £300 (inc. VAT). Where plans relate to two or more kitchens, a fee of £600 (inc. VAT) will apply. This fee will be credited in full against the value of any subsequent order placed with Revo Kitchens.
2.3 Deduction
The design fee is deductible in full from any subsequent kitchen order placed.
2.4 Design Accuracy
Plans are provided for illustrative and pricing purposes only and are based on measurements supplied by the Customer. Designs are provided for guidance and pricing purposes only. It is the responsibility of the Customer and/or their installer to verify all dimensions and suitability prior to installation.
3. Orders
3.1 Order Acceptance
Orders are only accepted once the required deposit has been received and all order documentation has been completed and signed by the Customer. Orders will not be processed until all required documentation has been signed, including via electronic signature where applicable.
3.2 Accuracy of Order
The Customer is responsible for checking all plans, specifications, colours, and quantities prior to approval.
3.3 Amendments
Orders cannot be amended once goods have been ordered from suppliers. Any requested changes prior to this stage may incur additional costs and revised lead times.
3.4 Final Approval
By confirming the order, the Customer accepts all specifications, colours, sizes and selections.
4. Payment Terms
4.1 Deposit
A 30% deposit is required to place all orders (finance and non-finance).
4.2 Non-Finance Balance
The remaining 70% balance must be paid in full prior to delivery. Goods will not be released until full payment is received.
4.3 Finance Orders
Where finance is used via Novuna Personal Finance, Revo Kitchens will claim payment in full upon first delivery or collection. The finance agreement will commence from that date, regardless of whether the order is delivered in full or in part.
5. Cancellation
5.1 Customer Cancellation
Orders may only be cancelled prior to goods being ordered from suppliers. Once goods have been ordered, cancellation may not be possible. Where cancellation is accepted, Revo Kitchens reserves the right to retain the deposit and recover any costs incurred, particularly in relation to special order or bespoke goods.
5.2 Charges
Where cancellation is accepted, Revo Kitchens reserves the right to retain the design fee and recover any costs incurred, including supplier charges, administrative costs, and any losses resulting from the cancellation.
5.3 Bespoke or Special Order Goods
Goods made to order customised to the Customer’s specification or labelled special order are non-cancellable once production has commenced.
6. Delivery
6.1 Delivery Terms
Delivery is to a ground floor location unless otherwise agreed.
6.2 Access
The Customer must ensure safe and suitable access for delivery, including removal of obstructions and ensuring parking access. If delivery cannot be completed due to inadequate access or site readiness, Revo Kitchens reserves the right to charge additional delivery or storage fees.
6.3 Customer Responsibilities
The Customer or their representative must be present to receive and sign for delivery, confirming goods are received in good condition.
6.4 Delays
- Delivery dates are estimates only and are not guaranteed. Revo Kitchens shall not be liable for any delays caused by suppliers, manufacturers, or other circumstances beyond our reasonable control.
- Revo Kitchens shall not be liable for any direct or indirect loss, including but not limited to installation costs, loss of earnings, or consequential losses arising from delivery delays.
6.5 Failed Delivery
If delivery cannot be completed due to access or site issues, additional charges may apply.
7. Inspection & Damage
7.1 Inspection on Delivery
The Customer must inspect goods upon delivery.
7.2 Reporting Damage
Visible damage or shortages must be reported within 72 hours of delivery with photographic evidence in a single report.
7.3 Late Claims
Any issues reported after 72 hours may be deemed to have occurred after delivery and may not be accepted. Replacement items may be chargeable.
7.4 Liability
Where Revo Kitchens agrees to replace damaged or defective goods, replacement items will be supplied within a reasonable timeframe. Revo Kitchens shall not be liable for any direct or indirect costs, losses, or expenses arising from such damage or replacement, including but not limited to installation costs, labour charges, delays, or consequential losses.
8. Installation
8.1 Installation Responsibility
Revo Kitchens is a supply-only business unless otherwise agreed in writing.
8.2 Third-Party Installers
Revo Kitchens does not provide an installation service. Any installer suggested is independent and is recommended solely based on feedback from previous customers and general knowledge of local installers.
The Customer is free to appoint an installer of their choosing. All installation works are carried out under a separate contract between the Customer and the installer. Revo Kitchens does not receive any financial benefit from such recommendations and shall not be liable for any installation works, including any defects, delays, or damages arising from such works.
8.3 Pre-Fit Survey
The Customer or their installer is solely responsible for carrying out a full pre-fit survey prior to ordering to verify all dimensions, site conditions, and the suitability of the goods. This includes checking all measurements, levels, structural elements, and service locations (including electrics, plumbing, and gas). Revo Kitchens accepts no responsibility for any errors, omissions, or costs arising from an inadequate or incomplete pre-fit survey.
9. Measurements & Suitability
9.1 Customer Responsibility
All measurements provided by the Customer are their responsibility. Revo Kitchens shall not be liable for any costs arising from incorrect measurements or site conditions.
9.2 Third-Party Measurements
Revo Kitchens accepts no liability for errors arising from third-party measurements.
9.3 Room Preparation
The Customer must ensure the installation space is fully prepared and suitable, including walls, floors, electrics, plumbing and dimensions.
10. Appliances
10.1 Inspection
Appliances must be inspected within 48 hours of delivery.
10.2 Warranties
All appliance warranties are provided directly by the manufacturer.
10.3 Registration
Appliances must be registered with manufacturers and installed by qualified professionals in accordance with instructions.
10.4 Faults
Any appliance faults must be reported directly to the manufacturer once registered.
11. Title & Risk
11.1 Risk Transfer
Risk passes to the Customer upon delivery.
11.2 Ownership
Ownership of goods remains with Revo Kitchens until payment is received in full.
12. Warranty & Guarantees
12.1 Manufacturer Warranties
All product warranties are provided by the respective manufacturers.
12.2 Registration
The Customer is responsible for registering appliances where required.
13. Liability
13.1 Limitation
Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence, or for any other liability which cannot be excluded or limited under applicable law.
13.2 Responsibility
The Company is responsible for supplying goods that:
- Match their description
- Are of satisfactory quality
- Are fit for purpose (where advised)
13.3 Exclusions
The Company is not liable for:
- Installation errors or workmanship
- Incorrect measurements or specifications provided by the Customer
- Third-party contractors or installers
- Supplier or manufacturer delays
- Any indirect or consequential losses
14. Stock & Availability
14.1 Availability
All goods are subject to availability. Where items are unavailable, Revo Kitchens reserves the right to offer alternatives or delay delivery. Any associated costs may be passed to the Customer where applicable.
15. Delays & Force Majeure
15.1 Events Outside Control
The Company is not liable for delays caused by events beyond its reasonable control.
16. Complaints
16.1 Procedure
All complaints must be submitted in writing within a reasonable time of the issue arising.
16.2 Resolution
We will aim to respond within 5 working days.
17. Data Protection
17.1 Information
When you use revokitchens.com we may collect:
- Information you provide when contacting us, booking appointments or using forms
- Technical data such as IP address and browser type
- Usage data via cookies
17.2 Use of Data
Customer data will be processed in accordance with UK GDPR.
17.3 Retention
Data is retained only as long as necessary or required by law.
17.4 Your Rights
You may request access, correction or deletion of your data and lodge complaints with the ICO.
17.5 Security
We use appropriate measures to protect your data.
18. Governing Law
18.1 Jurisdiction
These terms are governed by the laws of England and Wales.
19. Declaration
19.1 Acceptance
By signing, the Customer confirms they have read and accepted these terms and all order details.